NDAX is a legitimate and trustworthy company that is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). The company adheres to Canada’s highest security standards and follows the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). NDAX offers insurance protection up to USD $5 million and customer funds are kept safe using cold wallet storage solutions by Ledger Vault. Other methods to reach out to the team include their social media channels or contacting via phone. The website has several guides that cover the majority of topics to get started with NDAX with videos for new customers to follow. Overall, the customer service function on NDAX is basic and could be improved to provide real-time support to individuals within Canada and abroad that use the exchange.
- NDAX has a mobile app available for its users to buy, trade and sell Bitcoin and other digital currencies.
- Please send an email to our team via with your username and a description of the issue you have been facing, and our team will gladly assist.
- We try to keep our fees as low as possible, and in line with Canadian market averages.
- The addition of staking makes it a much more compelling — and potentially profitable — place to trade crypto.
There are a lot of great reasons to use NDAX, and I have highlighted some of the top features and advantages you will find on their platform. Go to your dashboard and click on withdrawal, or go to My Wallet and click on withdrawal, then on CAD. In February 2022, NDAX introduced staking, making it the first domestic Canadian exchange to add the much sought after feature. You have access to well-known coins including Bitcoin (BTC/CAD), Ethereum (ETH/CAD), Ripple (XRP/CAD), Litecoin (LTC/CAD), Dogecoin (DOGE/CAD), and Cardano (ADA/CAD).
OTC Desk For Large Trades
Blockchains send crypto instantly between wallets and all exchanges except NDAX plays games and holds all crypto deposits for hours and sometimes days before allowing you access to it. You get a code stating Anti Money Laundering Failed, they say its a general statement, but do nothing to assist you getting your crypto. They use your funds to trade with and then eventually give you access to it. Do yourself a favor and don’t invest your money here. NDAX is a great Canadian cryptocurrency exchange for beginners as well as more advanced traders. There is a simple Quick Buy and Quick Sell feature that makes it extremely easy for first-timers to get their hands on their first cryptocurrency.
I sent a deposit using e-transfer and it said it is being reviewed. I am going to contact my bank and see if they can reverse the e-transfer. These agents are more than just troubleshooters; they are guides in the sometimes complex world of cryptocurrency trading, eager to assist and educate users. The assistance offered by the support team underscores the exchange’s commitment to fostering a user-centric culture that values and responds to the needs of its community. NDAX provides a balanced trading strategy, with its deep liquidity pool and a selection of cryptocurrencies available for trading.
Although usually the funds added via e-transfer arrive quickly, sometimes it can take hours if not days. However, I like that recently NDAX has been proactively sending email notifications when there are known issues causing delays, such as in e-transfer. NDAX is a centralized cryptocurrency exchange that stores its client’s assets using a combination of hot and cold wallets. Each customer account has its own secure ndax review wallet for the supported digital currencies which is protected by mandatory Two Factor Authentication to login and withdraw funds. The customer’s cryptocurrencies are stored in world-class multi-signature cold storage wallets or Canadian Crown-owned banks in segregated accounts. Since its launch, NDAX has never been hacked or compromised, unlike other Canadian exchanges that have been hacked in the past.
Scam!! They charge you 10% fee
The wide variety of execution methods to fill a position is excellent and will suit a wide range of users with different crypto trading strategies. 13 cryptocurrency assets that can be bought and sold on the exchange using Canadian and US Dollars. The digital currencies offered include BTC, ETH, LTC, ADA, XRP, BCH, UNI, DOGE, USDT, LINK, DOT, XLM & EOS. The selection of cryptos is quite limited and does not offer DeFi tokens. To compete with the global platforms that are available in Canada such as Coinbase, Gemini, Kraken and Binance, more cryptocurrencies should be added. We use dedicated people and clever technology to safeguard our platform.
Whether products shown are available to you is subject to individual provider sole approval and discretion in accordance with the eligibility criteria and T&Cs on the provider website. Before you can even get started trading on NDAX, you have to go through the rigorous verification process (which usually involves proof of identification). The reason for this is NDAX’s commitment to certifications, and compliance with regulations and insurers. Unfortunately, NDAX is only available to Canadian residents and the only fiat currency it allows you to deposit is Canadian dollars (CAD). Claim your listing for free to respond to reviews, update your profile and manage your listing. Information regarding a business’s commitment to reducing their environmental footprint and meeting sustainability goals will be shown here, if applicable.
The available assets include BTC, ETH, LTC, ADA, XRP, BCH, UNI, DOGE, USDT, LINK, DOT, XLM and EOS. Each currency can be traded on the exchange against CAD or USDT. There is no option to instantly swap each crypto asset or trade against BTC, ETH or LTC. NDAX has been operating since 2018 and has never had any hacks. In addition, they hold crypto in cold storage, are working with regulators in Canada, and have strict security protocols. You can also add extra protection to your account with features like two-factor authentication and address whitelisting.
Useful features
The exchange platform has established itself as a choice for traders in Canada, offering an affordable trading experience without compromising on advanced trading tools. You don’t have to pay deposit fees to fund your NDAX account with Canadian dollars or cryptocurrencies. The withdrawal service costs a flat fee, regardless of the sum you’re moving from your NDAX account, which only varies based on the cryptocurrency in question. Start building your crypto portfolio on Canada’s most secure trading platform.
NDAX At A Glance
NDAX is significantly cheaper and a better fiat on/off ramp for CAD. These people bend over backwards to help this old fellow. The only thing was the waiting period for my funds was kind of long.
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If you would like to send cryptocurrency to a friend or relative, you can do so from within NDAX for any of the coins listed. Hi Roodal,Sorry to hear that your experience with NDAX didn’t meet your expectations. If you could please send us an email to with your username, we would love to get this sorted out for you. In the digital age, the security of an exchange is paramount. NDAX underscores this by implementing a multi-tiered security infrastructure that mitigates risks and safeguards user assets.
There are no minimum or maximum limits to the amount you can deposit to your NDAX account. NDAX holds a majority of user funds in an offline, multi-signature wallet. That’s a fancy way of saying that your digital assets are locked up tight and will be there when you want them. NDAX supports 13 digital currencies that can be bought and sold using Canadian Dollars or US Dollars.
They are so cheap that they don’t hire any customer support live chat agents or phone agents! They wasted many investment opportunities for me by their late processing, and their garbage communication. Versatile and simple to use, NDAX is one of Canada’s most prominent cryptocurrency trading platforms. High net-worth crypto investors and institutional clients appear to dominate on the exchange, judging by the offered financial instruments.
A ticketing system is also available at with responses within 24 to 72 hours. Every 5 star review is written by them to lure more victims. When they do it’ll be a brush off and you’ll be told to keep waiting. Well during this week so far I’ve missed out on multiple profits so a big shout out to NDAX for ruining my trading experience. My honest experience with NDAX exchange for the last 3 years.
Newton has 70+ coins, $5 off crypto withdrawals, and a total BTC/CAD purchase fee of 0.69%. On the other hand, NDAX has 30+ coins, pro trading, and a total purchase fee of 0.49%. NDAX is better for advanced trading and has slightly better purchase fees. Newton is better for altcoins and withdrawing crypto cheaply, but is still low-cost as well. NDAX is a very secure platform with its security standards among the highest in the Canadian FinTech industry.